Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3-7 business days after processing. Express options are available at checkout for faster delivery.
Can I track my order?
Yes, you will receive a tracking number via email once your order ships. Please allow 24 hours for tracking information to update.
Do you ship internationally?
Yes, we ship to most countries. International delivery times vary by destination and may be subject to customs fees.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in their original condition with all tags attached.
How do I initiate a return?
Please log into your account to access the returns portal. Select the items you wish to return and follow the instructions provided.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your return. The timing may vary depending on your payment method.
Product Care
How should I care for my jewelry?
We recommend storing pieces separately to prevent scratching and avoiding contact with water, chemicals, and perfumes.
What if my jewelry becomes damaged?
Please contact our support team through your account for assistance with damaged items outside the return window.
Sizing & Fit
How do I determine my ring size?
We provide a printable ring sizer on our website and detailed sizing guides for all jewelry categories.
Can I resize my ring?
Resizing services are available for most styles. Please refer to individual product pages for specific resizing information.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, and various regional payment methods depending on your location.
Why was my payment declined?
This may occur due to insufficient funds, incorrect card information, or your bank’s security measures. Please contact your bank for details.
Account Management
How do I reset my password?
Use the “Forgot Password” link on the login page to receive instructions via email.
Can I modify my order after placing it?
We process orders quickly, so changes may not be possible. Please contact us immediately if you need to modify an order.
Quality & Materials
What materials do you use?
We use high-quality materials including recycled gold, sterling silver, and conflict-free diamonds.
Is your jewelry waterproof?
While many pieces are water-resistant, we recommend removing jewelry before swimming or bathing.
Corporate & Gifting
Do you offer corporate gifting?
Yes, we provide corporate gifting services. Please use our enterprise contact form for more information.
Can I purchase gift cards?
Digital gift cards are available in various denominations and never expire.