Returns & Exchanges
Return Policy
We accept returns within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached.
How to Return
- Log in to your account
- Navigate to Order History
- Select items for return
- Print prepaid return label
- Ship within 14 days of approval
Return Processing
- Allow 7-10 business days for processing after we receive your return
- Refunds issued to original payment method
- Original shipping costs non-refundable
Exchanges
We offer exchanges for:
- Size exchanges (subject to availability)
- Different chain lengths
- Metal color variations
Non-Returnable Items
The following cannot be returned:
- Final sale items
- Personalized pieces
- Earrings for hygiene reasons
- Gift cards
International Returns
- Customer responsible for return shipping costs
- Refunds issued in original currency
- Customs fees non-refundable
Damaged Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of damage and packaging
- We will provide return instructions
Return Exceptions
We reserve the right to refuse returns that:
- Show signs of wear or damage
- Are missing original packaging
- Were purchased more than 30 days ago
Store Returns
Online purchases can be returned to physical stores:
- Bring original receipt or packing slip
- Same return policy applies
- Refund processed immediately
Promotional Items
Free gifts must be returned with main purchase:
- Missing gifts may affect refund amount
- Sale items refunded at purchase price
Return Status
Check your account for:
- Return approval status
- Refund processing updates
- Exchange shipment tracking
Policy Changes
We may update this policy periodically. Current terms always available on our website.